Health, social life and impact of COVID-19 lockdown: A case study among the BPO employees in Gurugram, India

The majority of the International BPOs in India function at night. Working on the night shift ends up in serious health issues like sleep disorder, musculoskeletal discomforts, eye strain etc. The job stressors also significantly impact social life, and the COVID-19 lockdown in India had an adverse effect on all the sectors. This study aimed to identify the health risks and job stressors during the post lockdown period and give insights into the overall health and stress levels of the BPO employees. The study includes 400 employees from five BPO companies of Udyog Vihar Gurugram, India. Responses were collected through an online questionnaire categorised into four parts viz, demographic parameters, health parameters, social parameters and job stressors during post lockdown. Descriptive statistics were calculated; frequency and percentage values had also been described. Primary health-related issues in BPO job are: Sleep deprivation (76%), Eye problems and headache due to prolonged computer use (88%), Musculoskeletal discomforts (80%), Acidity, constipation etc. (76%) and considerable weight gain (62%). Major social issues include not getting leaves during festivals (68%), disruptions in family and personal life because of the job (80%). The job stressors during post lockdown are, facing demanding customers (70%), Erratic/graveyard shifts (88%), high target (90%), difficulties maintaining physical distancing, handwashing and facemask wearing (95%), fearing getting infected with COVID-19 (86%). Periodic health assessments at the workplace, adding sufficient breaks, and setting up recreational areas may help curb these reported issues.